Question 1

How can my business become a Pleasure Brands Authorized Retailer?

Accepted Answer

It's easy! Email info@Pleasurebrands.net or call us at 734-414-0010 to get your account set up and we will help you take it from there!

Question 2

Do Pleasure Brands products carry a consumer warranty?

Accepted Answer

Yes! All rechargeable products have a 1-year manufacturers warranty with proof of purchase.

Question 3

What is your Wholesale return policy?

Accepted Answer

We accept returns on defective merchandise withing 90 days of invoice date for domestic (USA) orders.

Question 4

Do you have marketing materials and imagery for your products?

Accepted Answer

Yes we do! On each items product page, there is a link under the Image Downloads tab where you can get high resolution and lifestyle images for your marketing needs.

Question 5

Do you sell replacement chargers?

Accepted Answer

We're sorry, not yet. But maybe we will in the future!

Question 6

Are your products waterproof?

Accepted Answer

We use the IPX rating system to categorize which toys are splashproof, waterproof, and water resistant. You can find each items specific IPX rating under the Specs tab.

Here is a breakdown of the IPX ratings available
IPX0 - No protection
IPX1 - Only from water drops for 10 minutes
IPX2 - Survive water drops tilted at 15 degree angle
IPX3 - Water sprays up to 60 degrees
IPX4 - Splashproof, water splashes from any direction (sweat-resistant)
IPX5 - Splashproof, slight water jets by a 6.3mm nozzle
IPX6 - Splashproof, Powerful water jets at any angle by 12.5mm nozzle
IPX7 - Waterproof, full water immersion up to 3ft for 30 minutes
IPX8 - Submersible, fully immersed in water above 3ft indefinitely.

Pleasure Brands Help Center

Have a question? We are happy to help.